Replacement Policy

1. General Policy

Digital products cannot be returned like a physical product. Lunaris does not issue monetary refunds; eligible cases are handled by replacement, equivalent product, or store credit.

Important : Any request must be made within a maximum of 7 days after the purchase date. After that, no request can be processed.

2. Eligible Cases for Replacement

A replacement may be granted in the following situations, within 7 days maximum:

• Product not delivered after 24 hours
• Product does not match description
• Duplicate payment
• Invalid or already used key/code

3. Non-Eligible Cases

• Change of mind after purchase
• Product already used
• Ban or suspension by a third party
• Request made after 7 days
• System incompatibility not mentioned in the product description.
• Monetary refund request, which is not accepted.

4. Replacement Procedure

To request a replacement within 7 days maximum:

• Open a ticket on our Discord server
• Provide your proof of purchase
• Explain the problem encountered
• Our team will review your request within 48h
• If accepted, a similar product, the same product if available, or store credit may be issued.

5. Replacement Method

If your request is accepted, you may receive:

• A similar product of equivalent value
• The same product if available in stock
• A store credit of the same amount (subject to availability)

No monetary refund will be issued under any circumstances.

6. Contact

For any questions about replacements, contact our support via Discord. You have 7 days maximum after purchase to make a request.